Customer Story: Stolen Four Times in Eighteen Months From Sutton Coldfield — Then a Ghost Fitted

A real Sutton Coldfield customer (anonymised at their request)

The customer — owner of a Range Rover Sport Autobiography, kept on a driveway in the B73 postcode area — first contacted us in March 2025. He'd had the same model stolen three times in eighteen months. Two via keyless relay; one via what West Midlands Police described as a CAN-bus injection, likely through the front wheel-arch port.

Each theft ended with the car recovered — the third wasn't recovered, just the parts. Insurance had paid out each time, but the premium had risen from £1,400 to £3,400 per year and the named insured party was flagged on most prestige underwriters' high-risk list.

Why referrals usually bring people to us

He came through a Sutton Coldfield referral — a neighbour who'd had us fit his BMW X5 two years earlier. The conversation was straightforward:

• Fit a Ghost II (this is a pre-MY25 vehicle, so standard Ghost II is correct).
• Add a TASSA-approved GPS tracker as a recovery floor.
• Provide the TASSA certificate to his insurer, who then moved him off their high-risk list.

Eighteen months later

We followed up at his eighteenth-month mark. Vehicle still in his possession. Two recorded attempts — one in November, one in February — both abandoned when the Ghost's PIN sequence blocked the crank. The tracker hasn't been needed.

His premium has come back to £1,950 (still above the £1,400 starting point, but down from £3,400). He's stopped driving the car into Birmingham city centre. He sleeps.

The honest framing

The Ghost doesn't make any vehicle theft-proof — nothing does. What it does is raise the technical bar above what's economically worth a criminal's time. A car that takes a thief 90 seconds to steal becomes a car that takes them 45+ minutes of dash work — and 45 minutes on someone's driveway at 0200 isn't something most organised crews will risk.

That, plus a same-day TASSA certificate and an insurer that sees you've taken proportionate action, is what gets you back into a normal relationship with your premium.

If you want to talk through your own vehicle and postcode, run the free AI Risk Report — it covers your specific risk profile, recommended products and pricing.