Ghost Technical Support
If you're looking for Autowatch Ghost technical support - Car Theft Solutions can help. Below you'll find official advice by Autowatch themselves on how to deal with common problems you may run into with a Ghost Immobiliser. If you're still experiencing any issues with one of our installations, please head over to our contact page to let us know how we can help!
Changing Your Disarm Sequence / PIN Code
Autowatch Ghost "Service / Valet" Mode
Service / valet mode allows you to hand over the keys to your car to someone without having to give them your disarm sequence. They will learn that your vehicle is guarded by the Ghost in this manner. Employ this option when you take your car in for service or valet parking. Here are a few crucial points concerning service mode:
- Provides for an unlimited number of starts and drives without the need of the disarm sequence.
- Switches off all key learning protection (this remains active even after the Ghost has been disarmed!)
- You can manually exit or your Ghost Immobiliser will automatically exit when driven for a reasonable amount of time.
Please note - if you switch your ignition off before the 15 minute time frame has elapsed, your Autowatch Ghost will stay in service / valet mode.
If you're unsure what your service button is, please contact us.
Problems Entering Your Disarm Sequence
These suggestions are useful if you are attempting to input your disarm sequence, and you're not receiving your two flash confirmation that the Ghost has been disarmed:
- Is there anything that needs to be in a specific position before entering the code? (mirror adjustment, cruise control on, fan on etc.)
- Are you waiting for the two flash confirmations before proceeding?
- Wait 5 seconds before attempting to enter the disarm sequence; if that does not work, wait 10 seconds after turning on the ignition before attempting the disarm sequence.
- Check that you have full ignition turned on, not just accessory power. The dash lights should all illuminate before turning out for the most part.
Lastly, if none of the above are functioning, try the following:
- Use the four-digit emergency code located behind the scratch-off area on the reverse of the emergency code (check card for details).
- Remove the vehicle battery for 2 minutes and repeat the procedure.
Problems With Your Start / Stop
Modern cars' stop/start eco mode is an extremely intricate and sensitive mechanism that requires only the right inputs to function properly. They include battery voltage, engine temperature, outside temperature, which electrical systems are operational, and many more factors. When the system does not function as planned, it might be difficult to determine what is causing the problem.
In virtually many circumstances, the problem is not caused by Ghost, but here are a few things you can try if you are having a problem and suspect it is caused by Ghost. Alternatively, if your engine does not restart when the stop/start button is depressed, you can do a separate test, as detailed below.
Problems After Entering Disarm Sequence / PIN
If you are having trouble beginning after entering your disarm sequence (PIN code) and receiving your two flash confirmations, try the following methods.
Symptoms include continual cranking without starting or the ignition going off before beginning. This is occasionally required for newer VAG vehicles such as the S3, SQ5, Golf mk7.5 GTI, and so on.
Process 1:
- Switch on your ignition.
- Enter the disarm sequence / PIN code.
- Wait for the two flash confirmation(s).
- Press the "Service" button five times to place the vehicle into service / valet mode.
- Wait for the five flash confirmation(s).
- Turn off your ignition.
- Toggle the ignition on and off (without attempting to start it) five times.
- Start your engine.
- If working as expected - you can now enter the disarm sequence / PIN code to exit service / valet mode.
Process 2:
- Switch on your ignition.
- Enter the disarm sequence / PIN code.
- Wait for the two flash confirmation(s).
- Do not start your engine, and siwtch off the ignition.
- Wait for roughly one minute.
- Switch your ignition back on.
- Enter the disarm sequence / PIN code again.
- Wait for the two flash confirmation(s).
- Start your engine.